Financial Advice Service – Disclosure

Licence status and conditions

Rod Schubert Financial Advice Limited (FSP709511, trading as RSFA) is licensed by the Financial Markets Authority to provide financial advice.

Contact Information

• Company Name: Rod Schubert Financial Advice Limited T/A Real Savvy Financial Advice
• Postal address: The Hatch. Unit 17, 32-34 Turiwhatu Street, Papamoa Beach, Papamoa
• Telephone: 09 950 8800 or 022 573 3326
• Email: rod@rsfa.co.nz

Nature and scope of the financial advice given

We provide practical, personalised, and easy-to-understand financial advice. We do this by getting to know you and understanding your goals and objectives. We then work with you to implement that advice and provide continued and ongoing support. We are in the relationship game and aim to be a part of your financial journey now and well into the future.

Rod Schubert Financial Advice Limited provides advice to our clients in these areas:

• Life & Health Insurance
• Business Insurance
• Mortgages (Home Loans)

We provide financial advice about products from an extensive range of providers:

• Life and Disability Insurance & Business Insurance: Asteron Life, Partners Life, AIA, Chubb Life and Fidelity Life
• Health (Medical) Insurance: Partners Life, NIB, Southern Cross, AIA and Accuro
• Home Loans: ASB, ANZ, Westpac, BNZ, SBS, Funding Partners, Avanti Finance, DBR, CMFL Loans, China Construction Bank, Gold Band Finance, Prospa, Southern Cross Partners, Zagga, ASAP Finance, Unity, Cressida Capital, Co-Operative Bank, AIA Go Home Loans, Heartland Bank, Liberty, Pepper Money, FMT, General Finance, Basecorp
• KiwiSaver Schemes: We currently refer clients with KiwiSaver needs to our trusted business partners

Financial advice will consider the information you provide us about your individual and specific needs, financial situation, and goals.

Fees or Expenses

Most of our financial advice will not incur a fee as the product provider pays us.

RSFA may charge a fee for obtaining finance for property development purposes, bridging finance, providing complex lending advice and related consultancy work, or getting a loan through a non-bank specialist lender. The actual fee charged to you will depend on the nature and scope of the advice or service we provide.

We will discuss and agree on the actual fees with you before we proceed and explain how they are payable. Fees for our advice and services may be based on a combination of a set dollar amount or a percentage-based fee. The fee will be payable when your loan is settled.

Other amounts payable

In most cases, RSFA does not charge any fee, expense or other amount for the financial advice provided to you or for implementing that advice. The product providers pay our remuneration by way of commission.

RSFA may charge a fee for the financial advice provided to a client where a client cancels a life or health insurance policy within 24 months of inception or repays their home loan within 28 months of settlement. Whether a fee will be charged and how it will be charged will be advised when the advice is provided to the client. This fee will be payable by the client within 7 days of the issuance of an invoice.

Conflicts of interest and commissions or other incentives

For home loans and insurance, RSFA and the financial adviser receive commissions from the lender or insurance company whose products we advise. If you decide to take out insurance or take out a home loan, the insurer or lender will pay a commission to RSFA and your financial adviser. The commission is based on the premium or home loan amount.

To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are based on the client’s goals and circumstances. All our financial advisers undergo annual training about managing conflicts of interest. We undertake a compliance audit and yearly review of our compliance programme by a reputable compliance consultancy firm.

Our duties

RSFA, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to how we give advice. We are required to:

• Give priority to your interests by taking all reasonable steps to make sure our interests don’t materially influence our advice
  exercise care, diligence, and skill in providing you with advice.
• Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
• Meet ethical behaviour, conduct and client care standards set by the Code of Professional Conduct for Financial Advice Services (designed to ensure we treat you as we should and provide suitable advice).
• This is only a summary of our duties. For more information, contact us or visit the Financial Markets Authority website at https://www.fma.govt.nz.

The Code of Conduct standards can be read here: https://www.fma.govt.nz/assets/assets/code-of-professional-conduct-for-financial-advice-services.pdf.

Internal complaints process

If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means:

• In writing:
  Complaints Officer C/- Rod Schubert
  Rod Schubert Financial Advice Limited
  The Hatch. Unit 17, 32-34 Turiwhatu Street, Papamoa Beach, Papamoa
• By Telephone:
  09 950 8800 or 022 573 3326
• By Email:
  rod@rsfa.co.nz

When we receive a complaint, we will consider it following our internal complaints process:

• We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
• We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
• We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
• If we can’t resolve your complaint or aren’t satisfied with our proposed resolution, you can contact Financial Services Complaints Limited.

Dispute resolution process

If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme. This service is free and may help investigate or resolve the complaint.

We are a member of Financial Services Complaints Limited’s approved dispute resolution scheme. You can contact Financial Services Complaints Limited at:

• Company Name: Financial Services Complaints Limited
• Address: Level 4, Sybase House, 101 Lambton Quay, Wellington 6011
• Postal Address: P O Box 5967, Wellington 6140
• Telephone: 0800 347 257 (freephone if within New Zealand) or +64 4 472 3725 (if calling outside New Zealand)
• Email Address: complaints@fscl.org.nz
• Website: https://www.fscl.org.nz/