Financial Advice Service – Disclosure
Licence status and conditions
Rod Schubert Financial Advice Limited (FSP709511, trading as RSFA) holds a licence issued by the Financial Markets Authority to provide financial advice.
Contact Information
- Company Name: Rod Schubert Financial Advice Limited
- Postal address: The Hatch. Unit 17, 32-34 Turiwhatu Street, Papamoa Beach, Papamoa
- Telephone: 09 950 8800 or 022 573 3326
- Email: rod@rsfa.co.nz
Nature and scope of the financial advice given
We provide practical, personalised, and easy-to-understand financial advice. We do this by getting to know you and understanding your goals and objectives. We then work with you to implement that advice and provide continued and ongoing support. We are in the relationship game and aim to be a part of your financial journey now and well into the future.
Rod Schubert Financial Advice Limited provides advice to our clients in these areas:
- Life & Health Insurance
- Business Insurance
- Mortgages (Home Loans)
We provide financial advice about products from an extensive range of providers:
- Life and Disability Insurance & Business Insurance: Asteron Life, Partners Life, AIA, Cigna NZ and Fidelity Life
- Health (Medical) Insurance: Partners Life, NIB, Southern Cross, AIA and Accuro
- Home Loans: ASB, ANZ, Westpac, BNZ, SBS, Funding Partners, Avanti Finance, DBR, CMFL Loans, China Construction Bank, Gold Band Finance, Prospa, Southern Cross Partners, Zagga, ASAP Finance, Unity, Cressida Capital, Co-Operative Bank, AIA (Go Home Loans), Heartland Bank, Bluestone, Liberty, Resimac, Pepper Money, FMT, General Finance, Basecorp
- KiwiSaver Schemes: We currently refer client KiwiSaver needs to our trusted business partners
The financial advice will consider the information you provide us about your individual and specific needs, financial situation or goals.
Fees or Expenses
Most of our financial advice will not incur a fee as the product provider pays us.
RSFA may charge a fee for obtaining finance for property development purposes, bridging finance, complex lending advice and related consultancy work or getting a loan through a non-bank specialist lender. The actual fee charged to you will depend on the nature and scope of the advice or service we provide.
We will discuss and agree on the actual fees with you before we proceed and explain how they are payable. The fees charged for our advice and services may be based on a combination of a set dollar amount; or a percentage-based fee. The fee will be payable when your loan is settled.
Other amounts payable
In most cases, RSFA does not charge any fee, expense or another amount for the financial advice provided to you or for implementing that advice. The product providers pay our remuneration by way of commission.
RSFA may charge a fee for the financial advice provided to a client where a client cancels a life or health insurance policy within 24 months of inception or repays their home loan within 28 months of settlement. Whether a fee will be charged and how it will be charged will be advised when the advice is provided to the client. This fee will be payable by the client within 7 days of the issuance of an invoice.
Conflicts of interest and commissions or other incentives
For home loans and insurance, RSFA and the financial adviser receive commissions from the lender or insurance company on whose products we offer advice. If you decide to take out insurance or a home loan, the insurer or lender will pay a commission to RSFA and your financial adviser. The amount of commission is based on the amount of the premium or home loan.
For KiwiSaver, the provider pays between $40-$240 for the initial advice we provide to clients and/or a commission of 0.1% and 0.5% of funds under management.
To ensure that our financial advisers prioritise the client’s interest above their own, we follow an advice process that ensures our recommendations are based on the client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit and yearly review of our compliance programme by a reputable compliance consultancy firm.
Our duties
RSFA, and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to how we give advice. We are required to:
- Give priority to your interests by taking all reasonable steps to make sure our own interests don’t materially influence our advice
exercise care, diligence, and skill in providing you with advice. - Meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that we have the expertise needed to provide you with advice)
- Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services (these are designed to ensure we treat you as we should and provide suitable advice).
- This is only a summary of the duties that we have. More information is available by contacting us or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
The Code of Conduct standards can be read here: https://www.fma.govt.nz/assets/assets/code-of-professional-conduct-for-financial-advice-services.pdf.
Internal complaints process
If you have a problem, concern, or complaint about any part of the financial advice you have received from us, you may contact us using any of the following means:
- In writing:
Complaints Officer, C/- Rod Schubert
Rod Schubert Financial Advice Limited
The Hatch. Unit 17, 32-34 Turiwhatu Street, Papamoa Beach, Papamoa - By Telephone:
09 950 8800 or 022 573 3326 - By Email:
rod@rsfa.co.nz
When we receive a complaint, we will consider it following our internal complaints process:
- We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
- We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within that time to let you know we need more time to consider your complaint.
- We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.
- If we can’t resolve your complaint or you aren’t satisfied with our proposed resolution, you can contact Financial Services Complaints Limited.
Dispute resolution process
If our internal complaints process does not resolve your complaint to your satisfaction, you can contact our external independent dispute resolution scheme. This service is free and may help investigate or resolve the complaint.
We are a member of the Financial Services Complaints Limited’s approved dispute resolution scheme. You can contact Financial Services Complaints Limited at:
- Company Name: Financial Services Complaints Limited
- Address: Level 4, Sybase House, 101 Lambton Quay, Wellington 6011
- Postal Address: P O Box 5967, Wellington 6140
- Telephone: 0800 347 257 (freephone if within New Zealand) or +64 4 472 3725 (if calling outside New Zealand)
- Email Address: complaints@fscl.org.nz
- Website: https://www.fscl.org.nz/
Contact our award-winning team and experience the difference
justin Engels14 May 2024Excellent service from a company that always had our best interests at heart. Without them we woukd not have been able to have our first home.
Ma Pamela Therese Gaddi26 April 2024I would to thank Anne Zablan-Balila for helping us secure our first home! You are very hands on, knowledgeable and always willing to help and you have so much patience in answering all of our concerns! You guided us and you were present every step of the way! I highly recommend Anne Zablan-Balila of Rob Schubert Financial Advice to be your mortage adviser and I am sure you can secure your first home too. I will definitely seek your expertise if given another chance to secure a property in New Zealand! I am one of many satisfied and happy client! Thank you so much Anne!
Amy Po-Ching26 April 2024I have worked with Rod as my adviser for many years now and he always takes the time to understand my needs to ensure he can deliver on what is required. I have found him to be thorough, diligent, honest, hard working and always striving to do the best he can by me. He is personable, professional, and I highly recommend him.
giancarlo maturan21 April 2024I would like to give thanks to Anne Balila from RSFA for helping us get our first home. I admit it wasn't easy but Anne was always there to assist us and made the journey smooth and less complicated. I will definitely recommend her and RSFA to my friends who are also thinking of getting their new homes.
Corrinne Pillay16 April 2024We’ve been clients of RFSA for a few years now. Our experience with Rod and the team has been awesome and the service we receive from Rod has been second to none. His persistence and diligence to get the best rate for his customers has been a standout for us. Rod has immense patience with Clients and treats out portfolio as if it was his own, with attention to detail and going to task to ensure we always get what’s best for us. The collaborative way in which this team works ensures that our best interest are always at the forefront.
Dave Stokes16 April 2024Rod and his team were able to work the magic for us that the others weren't. His professionalism and willingness to go the extra mile has been greatly appreciated. I highly recommend Rod to anyone looking for expert mortgage advice.
Georgia Ross15 April 2024Great service! Efficient and reliable. Can’t thank you guys enough!
Michael Davies10 April 2024Rod and the team at SFA have been fantastic to deal with throughout our process. They achieved a higher result than we had been led to believe would be possible and made the whole process easy even when there were hurdles placed in the path. We highly commend Rod for his professionalism, patience, and diligence and have no hesitation in recommending Rod, and the team at SFA, to assist with your financial goals.
Matt Crawford20 February 2024Would highly recommend Rod and his team, they are great to work with. Was first introduced to Rod a decade ago and have continued to benefit from his knowledge and experience over the years. He works hard to get results and pushes to get everything lined up even when the banks are dragging their heels.
John Funnell5 December 2023Rod and his team where brilliant to deal with and where all over every detail of the process. Cheers, John & Paul!